Responsible for data processing
Colchester Services Ltd.
P.O. Box 146
British Virgin Islands
To exercise your rights or for any questions regarding the use, collection, or processing of your personal information, please contact our Data Protection Officer at email@example.com
What kind of information do we collect?
We collect the following information you provide us with directly during the order process or registration process:
If you register with us as an Franchisee (e.g., as an individual or business entity that enters into an Franchisee Agreement with us for the promotion and sale of Colchester Services services and/or products and/or opportunities, hereinafter “Franchisee”) we will process the following additional personal data from you:
How do we use this information?
Your personal data will be processed by us only for the following purposes:
Execute our agreement with you
If you want to use our services or order a product from us, we ask you to register a personal account. We process your username, password, and email address to register your account. We also store this information so that you can log in easily every time. We display this information in your account so that you can adjust this information yourself. We also use your email address for support, for example if you want to create a new password, we will send you an e-mail with which you can reset your password. If you access certain parts of our website with a password, you are responsible for the confidentiality of this password. We ask you not to share your password with others.
Validation, verification, and automated decision-making
As an Franchisee, you will have access to the Fozeus Franchise web office. In this web office, you will have an overview of the services and products that you have ordered. For this purpose, you will see the following data: your profile information including first name, last name, address, email, phone number, language, date of birth, wallet address, passwords, transactions, subscription packages, downloads, promotions, and tickets ordered, order date, payment status.
You can also obtain a team overview in the web office. Here, you will be given information on the Franchisees that you have acquired in your downline. For this purpose, you will see the following data: username, place of residence and country, number of Franchisees, number volume points acquired by your team members, merchants, career progression rank and position of the Franchisee.
This information is only used for the calculation and traceability of your royalty claims.
We may use your information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. We may use email and other communication channels to send you direct messages with personalised advertisements and special offers, such as postal mail, mobile push notifications or social channels (e.g., Messenger or WhatsApp, Telegram).
We do this only if you have explicitly given your consent to us to do so. You may unsubscribe from our advertisements, offers and from e-mails to which you have subscribed at any time by clicking on the unsubscribe link in the e-mail. If you have opted to receive personalised advertisements and offers through mobile push notifications, you can unsubscribe by changing your smartphone settings (for mobile push notifications). Visit the website of your social network provider for more information on how to unsubscribe from receiving personalised advertisements and offers through social channels (e.g., Messenger or WhatsApp, Telegram). You may always contact us to unsubscribe from receiving messages containing advertisements and offers.
Log file information
Communications and support
We use your contact details to communicate with you about our services and in order to reply to questions or to handle complaints about our services and products via e-mail, telephone, chat, messaging apps or other communication methods.
From our social media pages and campaigns, we receive visitor statistics. Although Fozeus Franchise and our social media service provider are responsible for those visitor statistics, the respective social media service provider is your primary point of contact and handles requests to exercise your rights and any complaints you may have. Where necessary, we assist, the respective social media service provider in responding to your requests or complaints. For more information on the personal data that we receive from social media network providers and how to change your settings, please check the websites and privacy policies of the social media network providers.
How is this information shared?
Change of control
If we sell or otherwise transfer part or the whole of Colchester Services or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information may be among the items sold or transferred. The buyer or transferee will have to honour the commitments we have.
Legal requests and preventing harm
We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you, and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
Safety and security
Colchester Services has taken appropriate technical and organizational measures to ensure that the regulations and requirements relating to data protection are observed and upheld both by ourselves and by our external service providers. We use the latest technologies to protect your information against loss or unlawful processing. We use safeguards to help keep the information collected through the Service secure; requesting a unique password to verify your identity before granting you access to your account, tracking of user log-in attempts, encryption of sending personal data via our website (SSL) and regularly updating our systems are examples of these measures. If you think that your data is not properly secured or if you have indications that your data is being misused, please send us an email. However, Colchester Services cannot ensure the security of any information you transmit to Colchester Services or guarantee that information on the website may not be accessed, disclosed, altered, or destroyed. We request you to do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Colchester Services, at all times. We are not responsible for the functionality, privacy, or security measures of any other organization.
In principle, your personal data will not be transferred to and maintained on computers located outside the European Economic Area (“EEA”). However, in the case of some of the non-European service providers that we engage, data processing outside the EEA cannot be excluded.
Upon expiry of the applicable retention period, we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymize your personal data so that it can no longer be associated with you, in which case it is no longer personal data.
Inspection and correction
You can easily access most of your data (including the data provided by you) and rectify/correct such data though your registered account. If you have created an account on our website as a customer, you can delete your account by sending us an email to remove your account.
If you have created an account on our website as an Franchisee, you can send us an email to deactivate your account. Your position within your team will remain visible, but we will anonymize your personal information, in which case it is no longer considered personal information.
If you wish, we can send your personal data to you so that you can transfer it to another party. You can make a request to that effect by sending an email to us. Most likely, in such case we will no longer be able to continue our service as we can no longer guarantee the safeguard of your personal data.
Remember, you can always object to the processing of your personal data and stop using our services.
Third-party applications, websites, and services
We do not intent to address to children (under 13 in the US, under 16 for EU residents, or other age as required by local law) ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Children has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 16 (or the applicable age in their territory) without verification of parental consent, we take steps to remove that information from our servers.